Any "EPON" protocol modem will do: most of our EPON services

UNMETERED.IO ClearingHouse encourages members buy their own modems from cost-effective sources like CraigsList and eBay : UNMETERED.Direct/Ethernet operates with any compatible protocol modem, not only the above specified makes & models. Compatible modem (with respective ordered service) is available for 100 (incl S&H) or rental.

An installer will still need to be dispatched for your installation even if you currently have an active DSL Internet service. If you ordered a modem, the modem will be shipped via Purolator, FedEx or as a last resort Canada Post with tracking (you will receive an email notification from the courier company).

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Activation Time : "New Installations" take a minimum seven (7) business days; while "Active Transfers" may be completed in as little as seven (7) business days. The installation process for DSL involves completing the order form at UNMETERED.IO and awaiting confirmation of your activation date : someone will be dispatched to activate the telephone outlet on your wall for the modem on new installations while you're simply expected to replace the old modem for transfers.

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New Installation - Installer Visit Required ; Active Transfer - Installer Visit Required

It is impossible to exceed your bandwidth / transfer allowance : there is no port usage monitoring or data transfer limit ; no 'fair use policy' on all Internet connectivity

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If you have any performance related issues with your service :
1) please open a support ticket or chat session and provide a speedtest.net result link*
2) we investigate your DSL circuit sync specifications and order remedies as needed
3) if issues are not resolved within 24 hours, please contact support
* please conduct your performance testing with a wired computer, rather than wireless

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UNMETERED's primary responsibility is to maintain the (increased) capabilities of our members : this includes allowing bandwidth intensive applications such as off-site CCTV recording. Sharing and server hosting is allowable on both residential and commercial service packages. It is the responsibility of UNMETERED and it's network partners to ensure network capacity (aka "bandwidth") is available for any subscriber to utilize the full package speed at any time of the day, including traditionally congested evenings.

We strongly urge orders be placed through one of our online portals within the informational websites (like our availability tool at http://unmetered.report) provided by UNMETERED.IO so members familiarize themselves with our billing and services management portal (along with creating the relevant username/password themselves).

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Ordering is easy, just four easy steps to book an install :        1) Check if service is available at your address via our availability tool or contact support for an UNMETERED.Report URL ;
       2) Consider the available service types available and click on the "Order Form" link for your desired service package ;
       3) Fill in order form and submit for provisioning (this step will create a service account in a "Pending" status : once processed that'll go "Active") ;
       4) Come back in a day or two and ask our support for your confirmed installer visit date (if required).

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Telephone ordering is strongly discouraged but may be completed as needed provided members are aware of and agree to the Acceptable Use Policy and Terms of Service. Telephone ordering is discouraged because we want all members to be aware that all billing and invoicing is done via email and the UNMETERED.IO ClientArea portal.

All service packages from UNMETERED.IO ClearingHouse come with a rate guarantee at signup that your price will not change for at least three (3) years from date of account registration. Tasked with the basic purpose of serving our economy to uncompromising standards across regions : simple operating principles make our administrative and management processes effortless ; serving you to our conscientious standards so you can focus on more important things!

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• Convenient Payment Methods
  Multiple Currencies & Methods Accepted
• Professional & Efficient Policies
  Convenient Self-Service via ClientArea  
• Premium Quality Services
  ACE Agents / cPanel / Unfiltered Access / etc.
• Value Added Resellers (VAR)
  Provisioning to Stringent Standards Across Carriers
• Simple Automated Management
  Billing & Account Management Portal(s) by HostBillApp
• Fair Billing Practices & Principles
  Simple Pricing Models & Policies for Care-Free Usage

Please notify us as soon as possible if you can't be home during the visit from the circuit installer. The installer is responsible for activating an existing coaxial cable in your home or business : they do not bring a modem or any hardware. In rare situtations where no pre-existing inside wiring exists, new inside wiring installation is $100.

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What to do if the appointment was missed :        Equipment Delivery ) Most equipment is shipped by a major regional courier (usually Purolator but sometimes FedEx as needed) : delivery to PO boxes is generally not possible. If nobody is not available at time of delivery by the respective courier company the package will be brought to your local shipping depot, please contact the courier company immediately before the equipment is returned to our offices ; the tracking information should have been emailed to you by the provisioning agent. If you can't wait around to accept a package you may leave a "Hold for Pickup" note in the comments section of the order form someone from our provisioning team will contact you at time of label creation and offer the closest available Purolator pickup location where you may pick up your package(s) with government issued identification (you may also list the pickup location address from the list in the comments).        Line Activation ) Contact (by phone, chat or email) our support with the name or email on your account and we'll message the local loop carrier provisioning team for the next available appointment : the new install date is confirmed in the ClientArea service package created during the order process. Please note ideal days for rebooking. Installer visits are required for all installations ; someone needs to be around to allow installers access to your DSL wiring demarcation area.

Mininum Service Term : One (1) Month ; Once order is placed : a service package is created inside your clientarea and any relevant invoices are generated. The billing date is adjusted at time of filing a provisioning request with the local loop provider : if any further adjustments are needed and/or missed, please don't hesitate to contact us.
The device and first month, activation and equipment charges are invoiced immediately. Payment is not required at time of activation but requested within the first month of service. The billing recurring date is adjusted to reflect credit for activation and/or setup required time between order date and a working service at your location. Invoices are at /clientarea/invoices and you may add a credit card for pre-authorized billing at /clientarea/ccard.